Help Center
Frequently Asked Questions
Find answers to common questions about SeaMaster. Can't find what you're looking for? Contact our support team.
What is SeaMaster?
SeaMaster is an intelligent maritime platform that provides comprehensive fleet management through integrated modules including Indent Management, PMS (Planned Maintenance System), P&L Analytics, Inventory Control, Service Console, Voyage Planner, Fleet Intelligence, and Crew List Reports. We help maritime companies manage their operations more efficiently through our integrated suite of digital solutions
Who can benefit from SeaMaster?
SeaMaster is designed for ship owners, fleet managers, maritime operators, crew managers, technical engineers, and anyone involved in maritime operations. Whether you manage a single vessel or an entire fleet, our platform scales to meet your needs.
Is SeaMaster cloud-based?
No, SeaMaster is a Windows-based application designed for reliable performance and data security. The software is installed locally on your systems, giving you complete control over your data while ensuring smooth operation even in environments with limited or intermittent internet connectivity. SeaMaster will soon announce a cloud version to offer more flexibility and accessibility options.
How does SeaMaster help with vessel maintenance?
SeaMaster’s PMS module schedules, tracks, and manages maintenance tasks, ensuring compliance and reducing downtime.
Can SeaMaster integrate with existing systems?
Yes, SeaMaster is built with integration in mind. We offer APIs and connectors to integrate with your existing ERP, accounting, and maritime systems. Our team works closely with you to ensure seamless data flow across your technology stack
What are the system requirements for SeaMaster?
SeaMaster runs on Windows operating systems (Windows 10 or later recommended). The application is optimized for desktop and laptop computers, providing a powerful and reliable solution for maritime operations. Our installation package includes all necessary components for smooth operation
Is SeaMaster secure and compliant?
Yes, SeaMaster is built with enterprise-grade security and complies with international maritime standards. We are certified by DNV-GL and ClassNK, ensuring our platform meets the highest industry requirements for safety and data protection.
How is my data protected?
Your data is encrypted both in transit and at rest using industry-standard encryption protocols. We employ multi-layered security measures including regular security audits, access controls, and automated backups to ensure your information remains safe and accessible only to authorized personnel.
What kind of support do you provide?
We offer 24/7 technical support via email, phone, live chat, and our ticketing system. Our dedicated support team is experienced in maritime operations and can help you resolve issues quickly. Enterprise customers also get access to a dedicated account manager.
How do I get started with SeaMaster?
Getting started is easy! Click the “Request Demo” button to schedule a personalized demonstration. Our team will walk you through the platform, answer your questions, and help you set up your account if you decide to proceed
Do you provide training for our team?
Yes, we provide comprehensive onboarding and training for your team. This includes live training sessions, video tutorials, documentation, and ongoing support to ensure your team can use SeaMaster effectively.
Still have questions?
Our support team is here to help. Get in touch and we'll respond as soon as possible.