Frequently Asked Questions
Find answers to common questions about SeaMaster. Can't find what you're looking for? Contact our support team.
What is SeaMaster?
SeaMaster is an integrated ship management software platform designed to help maritime companies manage vessels, crew, maintenance, procurement, inventory, operations, finance, and reporting from one connected system.
It helps office and vessel teams work with better visibility, structure, and control.
Who is SeaMaster designed for?
What types of vessels can use SeaMaster?
Can SeaMaster be used by different vessel types?
Yes. SeaMaster can be configured for different vessel types, including tankers, bulk carriers, offshore vessels, general cargo vessels, and mixed fleets, depending on the company’s operational structure.
Is SeaMaster only for large fleets?
No. SeaMaster can support both growing fleets and larger ship management companies. The implementation scope can be adjusted based on fleet size, selected modules, and operational needs.
Which modules are available in SeaMaster?
SeaMaster includes modules for Planned Maintenance System, Procurement/Indent, Crew Management, Stock & Inventory, Operations, Finance, QHSE, reporting, and fleet management workflows.
Does SeaMaster include a Planned Maintenance System?
Yes. SeaMaster PMS helps manage components, maintenance jobs, work orders, running hours, defects, permits, required manpower, attachments, and maintenance history.
It supports both planned and unplanned maintenance activities.
Does SeaMaster support procurement and requisition workflows?
Yes. The Indent/Procurement module supports requisitions, approvals, RFQs, purchase orders, vendor communication, deliveries, and budget control.
It helps connect vessel requests with office-side purchasing decisions.
Does SeaMaster include inventory and spare parts control?
Yes. SeaMaster supports stock and inventory management, including spare parts tracking, onboard quantities, stock movements, item records, and inventory visibility between vessel and office.
Does SeaMaster provide reports and dashboards?
Yes. SeaMaster provides operational and management reports across different modules, helping teams track maintenance, procurement, crew, inventory, finance, and vessel performance with better visibility.
How does SeaMaster control user access?
SeaMaster supports role-based access control, allowing companies to define what each user, department, or role can view, edit, approve, or manage inside the system.
Can SeaMaster support approval workflows?
Yes. SeaMaster supports structured approval workflows, especially in areas such as procurement, requisitions, purchase orders, and operational control processes.
Approval chains can be configured based on company structure.
Is SeaMaster suitable for companies with strict data confidentiality requirements?
Yes. SeaMaster is suitable for maritime companies that require controlled access, internal data governance, user permissions, and secure management of vessel and office information.
Does SeaMaster help with audit and compliance readiness?
Yes. SeaMaster helps companies maintain structured records for maintenance, crew certificates, procurement history, operational reports, inventory, and other key documentation needed for audits and inspections.
Does SeaMaster have maritime approvals or certifications?
SeaMaster has class approvals including DNV-GL and ClassNK, supporting its credibility as a maritime software platform for ship management operations.
What kind of technical support does SeaMaster provide?
SeaMaster provides support for system usage, technical issues, module configuration, troubleshooting, implementation questions, and operational support based on the client’s support agreement.
Who can contact SeaMaster support?
Authorized office users, vessel users, administrators, and client representatives can contact support depending on the agreed support process and communication structure.
Does SeaMaster support vessel-side users?
Yes. SeaMaster supports vessel-side users and office-side users. Support can cover vessel operations, data synchronization, user access, module usage, and technical troubleshooting.
Can SeaMaster help with system setup and configuration?
Yes. SeaMaster assists with setup, configuration, user access, company structure, module settings, approval workflows, and data preparation during implementation.
What happens if users need training after go-live?
SeaMaster can provide additional training sessions after go-live to support new users, refresh existing users, or explain advanced workflows based on the client’s operational needs.
How long does SeaMaster implementation take?
Implementation time depends on fleet size, selected modules, data readiness, server preparation, training scope, and customization requirements.
A phased implementation plan is usually recommended to reduce risk and improve adoption.
Can SeaMaster be implemented module by module?
Yes. SeaMaster can be implemented in phases. Many companies start with priority modules such as PMS, Procurement, Crew, or Inventory before expanding to other areas.
What is required from the client before implementation?
The client usually needs to provide vessel information, company structure, user lists, approval workflows, existing data, server readiness, and key users for workshops and validation.
Does SeaMaster provide training during implementation?
Yes. SeaMaster provides training for office users, vessel users, administrators, and department users. Training can be aligned with the client’s real workflows and selected modules.
Can SeaMaster be customized based on company workflows?
Yes. SeaMaster can be configured and, where agreed, customized based on the client’s operational structure, approval process, reporting needs, and module requirements.
How is SeaMaster pricing calculated?
SeaMaster pricing depends on the selected modules, fleet size, number of users, implementation scope, support requirements, and any customization needs.
A proposal is usually prepared after understanding the company’s requirements.
Can we book a demo before deciding?
Yes. You can book a demo to review SeaMaster modules, workflows, and how the system can support your company’s ship management operations.
Is the demo customized to our company needs?
Yes. The demo can be tailored based on your main priorities, such as PMS, procurement, crew management, inventory, finance, operations, or vessel–office synchronization.
Do we need to choose all modules at once?
No. Companies can start with selected modules and expand later. This allows a more controlled implementation and better user adoption.
What happens after we request a demo?
After you submit a demo request, the SeaMaster team will review your details and contact you to arrange the next step or send the meeting link by email.
How is SeaMaster pricing calculated?
SeaMaster pricing depends on the selected modules, fleet size, number of users, implementation scope, support requirements, and any customization needs.
A proposal is usually prepared after understanding the company’s requirements.
Can we book a demo before deciding?
Yes. You can book a demo to review SeaMaster modules, workflows, and how the system can support your company’s ship management operations.
Is the demo customized to our company needs?
Yes. The demo can be tailored based on your main priorities, such as PMS, procurement, crew management, inventory, finance, operations, or vessel–office synchronization.
Do we need to choose all modules at once?
No. Companies can start with selected modules and expand later. This allows a more controlled implementation and better user adoption.
What happens after we request a demo?
After you submit a demo request, the SeaMaster team will review your details and contact you to arrange the next step or send the meeting link by email.
Still have questions?
Our support team is here to help. Get in touch and we'll respond as soon as possible.
