Our Services
Comprehensive support and solutions designed to maximize your maritime operations. From implementation to ongoing support, we ensure your success every step of the way.
Data & Installation Services
Comprehensive setup and data integration solutions tailored to your maritime operations
Data Integration
Preparing all databases for the vessel’s systems and equipment that are required for feeding into the SeaMaster software functional modules. Our comprehensive data integration service ensures seamless compatibility across all your maritime systems.
Onsite Installation
Multi-Seat Installation
Enables asset owners/operators who manage a fleet of vessels as Users, based at a management office (central base) and link to individual vessels. This network installation allows you to collect, monitor, and control databases from each individual vessel independently, use databases as feed into management decision-making processes, enable two-way communications and transfer of databases, and frequently, continuously, and reliably connect vessels and offices.
Remote Installation
SeaMaster can be installed remotely by our technical team without requiring a physical visit. Using secure remote access tools, we handle all setup, configuration, and database integration directly on your server or cloud environment. This option saves time and is ideal for clients with stable internet and IT support.
Training & Education
Professional training programs designed to maximize your team's SeaMaster proficiency
Corporate Training
Suitable for group training, normally class-based or one-to-one. Details of training programmes to be planned for each registered client independently. Access to online training materials will be provided to all registered Users. Our expert trainers work closely with your team to ensure comprehensive understanding of all SeaMaster features.
Online Training
Suitable for self-learning by accessing online educational videos, lectures, podcasts, and interactive tutorials. Access to online training materials will be provided to all registered Users. Learn at your own pace with our extensive library of training content available 24/7.
Supported Training
SeaMaster Technicians are always available for chatting, online meeting or telephone calls for registered Users to discuss software troubles and/or advanced features. Access to Support Technicians will be provided to all registered Users, ensuring you never feel alone in your learning journey.
User Instruction Handbook
SeaMaster User Handbook is designed and prepared to contain all educational materials for every module offered in the software. The Handbook is made available to every registered User, serving as a comprehensive reference guide for all system features and best practices.
Support & Maintenance
Round-the-clock technical support to keep your maritime operations running smoothly
Remote Library
Available online and enables every registered User to troubleshoot any problems in using the software via searching common words, error codes, and similar issues. Users Forum is also available to discuss issues about the software and ask for help from other users in the network.
Ticketing System
available to every registered user to contact SeaMaster Support Team for help with any technical issues in the software, or reporting bugs to the team which helps SeaMaster to improve software functionalities. Track your support requests with full visibility and priority handling.
FAQ Support
Frequently Asked Questions with Ready Answers. Access our comprehensive knowledge base covering the most common queries and scenarios encountered by SeaMaster users worldwide.
Email & Chat Support
Direct support contact via email at cm@seamaster.org.uk and real-time online chat. Our support team is committed to providing prompt, professional assistance for all your technical questions and concerns.